An algorithm for remote pharmaceutical consulting has been developed, enabling automated selection of medications by international nonproprietary names when a prescription is available, with capability for integration into regional monitoring systems. For over-the-counter cases, the algorithm generates personalized recommendations based on comprehensive analysis of symptoms and identification of ‘red flags’ associated with main manifestations of gastroesophageal reflux disease - heartburn and regurgitation. The practical implementation has been carried out through a specialized Telegram bot named ‘СтопИзжоге’, which conducts structured collection of medical history and provides recommendations in strict accordance with current clinical guidelines. The developed solution fully complies with the requirements of the Russian Ministry of Health Order No. 647n. The relevance of this development is driven by the progressively increasing prevalence of heartburn and regurgitation, along with the high frequency of uncontrolled self-medication cases in the population.
Ksenia S. Biryukova – аssistant, department of pharmacy, Institute of Fundamental Medicine and Biology, Kazan (Volga Region) Federal University, Kazan, Russia.
Dilyara Kh. Shakirova – professor, doctor of pharmaceutical sciences, head of the department of pharmacy, Institute of Fundamental Medicine and Biology, Kazan (Volga Region) Federal University, Kazan, Russia.
Sayar R. Abdulhakov – аssociate рrofessor, candidate of medical sciences, head of the department of internal medicine, Institute of Fundamental Medicine and Biology, Kazan (Volga Region) Federal University, Kazan, Russia.
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DOI: 10.14489/lcmp.2025.04.pp.011-019
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